Service Design fundamentals

It seems, to be any kind of Digital Product Manager, you need to have your finger in every pie. More fingers than I’ve got on my hands. And toes. From UX, generating and validating ideas, knowing your consumers better than they know themselves…and that’s just the beginning. Daily, i’ll get a storm in my brain caused by the enormity the task.

To overcome the horrors of ‘option overload’, I seek out methodologies, tricks and craffty manoeuvres that I can pull out with mere moments notice. Most of which involve posit notes… (Can I get an hallelujah for 3M)

I attended a General Assembly evening class on ‘Service design’ so I could start understanding and optimising our eCommerce service at Treasury Wine Estates.